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Otel.com Support Ticket - Wrong booking

Otel.com Support Ticket

Wrong booking - Hotel Booking

Created By: ganeshraju1's Picture ganeshraju1 Last Reply: ganeshraju1's Picture ganeshraju1
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: Customer Support Replies: 0
Product: Hotel Booking

I searched up for hotel for two nights. The search results came up with hotels. I selected a hotel that was listed and made a booking. But i received the booking for wrong dates. I noticed this couple of days later and called them. Even though the booking was for 20 days later, they said it is non-refundable and can not be cancelled even after the customer service person agreed that there was a glitch in their system. Total rip off.

Their customer service is horrible. Never get immediate response. I have tried contacting customer service so many times. I was asked to create ticket and another ticket and wait for 72 hrs for response and still won't get any response. Beware! Don't book through them and lose your money.


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