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Customer Service/Booking Error - A hotel reservation in Las Vegas

Created By: MikeyFowler's Picture MikeyFowler Last Reply: MikeyFowler's Picture MikeyFowler
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0
Product: A hotel reservation in Las Vegas

There was an error in my booking (OD-85923395) at the Westgate Las Vegas Resort & Casino Hotel. As per my booking voucher I was to be booked November 11,2014 to November 15, 2014. I was informed that my booking was given to them for November 5-8 instead and was a no show. I spent 25 minutes on the phone around 10pm on my arrival date waiting to talk to someone and was instead hung up on, after calling again I spoke to someone after about 15 minutes, the representative then put me on hold again before I could protest leaving me for almost another 10 minutes before answering again. I attempted to lodge my complaint including the inaudible automated message and the disturbing music to which I was told it was not their fault, even though I was on the phone for approximately one hour to resolve this issue. I had all my information immediately available in my hand at the time. The music on the automated system was torture and the wait was inexcusable. I received no indication my complaint would be looked into advising the person that I would recommend to all persons at my work location where I am very well respected (aprox 200 persons)as well as my family and friends not to utilize this booking agent due to this experience and lack of any compassion or acceptance of culpability of wasting my time with two teenage girls waiting for me. I have included the booking number but would be very surprised if would look into this and contact me. The phone call which apparently was recorded for quality control was from the Westgate Las Vegas Resort & Casino Hotel.


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