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Otel.com Review - do not use otel.cp,
Otel.com Review

Otel.com Review

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do not use otel.cp,


We booked a hotel three months before our trip. While we were on our way to our overseas destination, otel.com called us one day before we checked into the hotel and told us that the reservation was cancelled. Although they immediately booked us another hotel, the alternative hotel was of much inferior quality. We felt stranded and helpless. How could otel.com ditch their clients in a foreign country at the last minute? We complained over the cell phone for an hour, but we were given a run-around. Each time the line was transferred, we had to repeat our situation again. Otel.com refused to help. More, they refused to pay our $250 international cell phone roaming bill. We will never use otel.com again. It is unreliable, irresponsible, and unprofessional. For your traveling pleasure, please use other more credible US traveling websites....


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Comments


ihatescammers12345 says: (5 years ago)
 0
yeah the customer care manager caroline is just using ready made templates. tried reviewing all complaints on otel and she's using the same robotic apology sentences. truly the company doesnt care about customers and all up for money!!! caroline you better start checking your ready made replies and put emotions on it!!! i cant believe the company hired someone like you



laurenyoung says: (5 years ago)
 +1
Huh?! I can't believe the CUSTOMER CARE MANAGER is using auto reply template. I already received the same template from you, CUSTOMER CARE MANAGER!



OtelcomStaff says: (7 years ago)
 -1
Hi foxtaildad Thank you for your post & I am very sorry to learn of your dissatisfaction.

If you had access to your pre paid accommodation voucher then at no time would your booking be cancelled.

It sounds as if due to maintenance problems or over booking at the hotel that your stay had to be protected at an alternate hotel. Can you please let me have your booking tracking number so I can look into this complaint and do my best to assist you.

Caroline
Customer Care manager
caroline@otel.com






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