Otel.com Review

Otel.com Review


Great experience will use again - Online bookings

I booked a room at the Chelsea Hotel in Toronto using Trivago. I thought I was booking through hotels.com, which is fairly well established, but it wasn%u2019t until I got my confirmation that I realized I%u2019d booked through otel.com .

Having never heard of otel.com, I did a search of reviews and felt a pit in my stomach when I read all the horrible experiences people had with this company.

Luckily for us, our reservation promptly went through to the Chelsea Hotel without issue, and the room was about half the price of what the hotel charges on its website. Furthermore, our itinerary changed, and we had to cancel our reservation. Again, the refund was prompt and painless%u2014no questions asked.

I wouldn%u2019t hesitate to use otel.com in the future. Whatever issues the company was having appear to be resolved, and our experience was highly favourable.

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