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Otel.com Review - A great way to reserve hotels - Room booking
Otel.com Review

Otel.com Review

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A great way to reserve hotels - Room booking


I have recently booked a room in Vegas (Paris Hotel), and I am astonished by their customer service. Long story short, I have had issues with the booking, but everybody their made their best to help, answering my emails and regularly following up.

So I enthusiastically recommend the use of their site : good prices & beautiful service, what else could we ask from a booking site ?


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Comments


winniewin19 says: (7 years ago)
 0
We booked a reservation through Otel.com for a hotel is spain. You need to give your credit card details. They then tell you that unfortunately there are no rooms available at this time. We then booked the same hotel with another provider and when we arrived at the hotel found our credit card was declined! We had to use money we had brought with us for our holiday and pay with our debit card for the room. We then checked our credit card account and found that Otel.com charged us full amount for a room that didn't exist. When we contacted them we were told it was a toll free number in the UK under a sister company METGLOBAL.COM. This is in fact a phone number in the Phillipines that takes money out of your phone bill! We asked them when we could get the refund and they said 5-7 working days which we still have not received (20 days later). We told them we had no money with to enjoy our holiday and they said they would upgrade us to full board until the refund was settled. We thought this was a nice gesture however we have since found that the price of this was also deducted from our credit card at our expense!! We declined the offer of full board at the hotel as soon as we found out about this. To date OTEL.COM / METGLOBAL.COM have charged us for a room and full board which they never had, and also the cost of multiple NOT toll free numbers to the Phillipines. We have sent multiple e mails which they have not responded to. These were sent to a girl called MACY in Istanbul , and MONICA CO in the Phillipines. We have had to contact our solicitors who are looking into legal action. DO NOT USE OTEL.COM / METGLOBAL.COM



OtelcomStaff says: (8 years ago)
 0
Hi Sunsun

Thank you for taking the time to post your feedback and recommendations. I am delighted to learn that you have been pleased with our rates and customer service. In this world of technology we do aim to provide a one to one customer care approach with our customers

Caroline
Customer Care Manager
caroline@otel.com






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