Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Otel.com Complaint - otel.com provided fraud en hotel info and refused to refund payment - Hotel room reservation
Otel.com Complaint

Otel.com Complaint

ADVERTISEMENT

otel.com provided fraud en hotel info and refused to refund payment - Hotel room reservation


My girlfriend and I booked a hotel which appeared to be in Yosemite national park both at otel.com and on the confirmation page after having booked the hotel at otel.com.

When we were to go to the hotel the day after it appeared that the hotel was in fact two hours outside of Yosemite and we naturally could not use the hotel.

When discovering that the booking was made as the result of a mistake on otel.com's site, we went ahead and called the hotel and cancelled our booking. They conformed that the cancellation of the booking would result in no payments being made to them.

We then called otel.com to ask them to refund our payment. It took us more than two hours on the phone and 3 emails before we got a reply. The reply was very unpolite and they did not even bother to read the attached screen dumps, which showed the error on their site. They simply stated that they do not provide refunds and that they would go ahead and close my ticket.

In few words what we experienced:
- otel.com displayed fraudent information on their site in order to trick their users into booking.
- otel.com pretty much 'stole' our money as no money was passed on to the hotel, and they kept the full amount paid by us even though a cancellation was made with the hotel.

It is companies like otel.com that influences people to lose faith in purchasing online. I think that this is wrong and believe in online companies, and therefore hope that you will help me with sharing my bad experience of otel.com by giving a 'thumbs up' to my review. Besides, try to Google 'review otel.com', and you will find that many other users had similar experiences as I. Unfortunately this is not represented by their ratings here, as they naturally only send out rating requests to users who did not have a poor experience on their site.

You are welcome to write to me if you have questions or likewise about my experience with otel.com. I have just involved the local Ombudsman and my bank and am happy to share best practices of how you can ensure a fair trial if otel.com has tricked you as well.

... Written from my Android device


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Otel.com
SUBMIT a ticket
for Otel.com
WATCH videos
for Otel.com
More Otel.com Reviews and Complaints MORE reviews and complaints
for Otel.com

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Otel.com reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team