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Otel.com Complaint - otel.com nightmare!!!!!
Otel.com Complaint

Otel.com Complaint


otel.com nightmare!!!!!

What an abosolute nightmare! Booked a hotel in Virginia for a great rate. Then was emailed that i needed to fax my personal id and credit card to Tokyo for verification! No possibility! It was a miracle that I was actually able to get someone on the phone; because that was the first and last time I was ever able to speak to someone on the phone. I was told that was "standard procedure" like Hell! I then got an email with a reservation for some unknow hotel on a different date that I never made! I got that straightened out, not by phone of course because no one would answer.Then i get an email that my virginia hotel was cancelled! I called the hotel directly made a reservation and received the same rate! So glad to be done with otel.com !!!! You get what you pay for. Will never again use otel.com!!!!!

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OtelcomStaff says: (6 years ago)
Dear cherylhutchins ,

We're sorry to hear about your disappointment.Could you please provide me with your tracking ID and some further details for your reservation in order for me to assist you.

Please accept our apologies for the inconvenience caused. If you have any further questions or concerns, please feel free to contact me.

Best Regards,
Merve A.

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