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Otel.com Complaint - otel.com : cancelling a reservation
Otel.com Complaint

Otel.com Complaint


otel.com : cancelling a reservation

We are a group of researchers that travel very often to conferences and meetings in Europe and North America. I never knew about otel.com before, and my REAL mistake is that i didn't check the reviews on this bargain site online. Definitely, I wouldn't have gone through them. Alas, it was not the case. I trusted trivago in this case (which is another mistake).. I made a reservation through them for a hotel in Portugal. Due to miss-communication with our advisor, I found that a room has already been reserved for me. I think that people at otel.com might think that I found a better deal somewhere else, but I can assure the reader that this is not the case. Just miss communication and delayed replies for emails with group members. Typical human errors!

In less than two hours after I made the reservation, I went to cancel my reservation thinking that the penalty will be something minor. Note that the reservation was for Sept. 5th 2015, and I made the reservation on Aug. 17th.. I think there is enough time between both dates. When I cancelled the reservation, it turned out that the penalty is all the amount for the room!! which was $385 CAD. This is just in sane, and I have never seen any such policy. Honestly, if I knew that this would be the cancellation fee I would have never cancelled it. In fact, I think that hotel and the room that I chose were very reasonable for the price. But this policy is just in sane.

So I opened a request/complaint on their website and asked for a fair settling: either refund me my money, OR restore back my reservation which I will never mind. I can handle the other room easier since it was through the university travel agent.

Basically the reply came with a shock: you cancelled the reservation and there is no refund, and you cannot restore your reservation!!!

At this point I checked the online reviews for otel.com and I realized my mistake. So I wanted to add my voice to those warnings and stories. It's a low degree bargain site.

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