Otel.com Complaint

Otel.com Complaint

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You booked the wrong hotel for me


Yesterday night dated July 20 , I was trying to book a night in Hilton Ras Al Khaima Resort & Spa , I usually use Hotel combined to find the best deal and unfortunately for me it is as otel.com , I proceeded with the booking and payment and when I recieved the confirmation mail , I was schoked that it was mentioning another hotel which is Hilton Ras Al Khaima Garden Inn , I called the call center for otel.com and I complained with a ticket reference number 4122275 , the call center agent was not able to assist at all , I wrote the same on there facebook page , no reply , I called the call center again today morning dated 21 July 2017 , I got a reply from a call center agent that can simply be described as a person with zero customer service attitude , he kept on answering me " your booking is for Hilton Ras Al Khamia .. what is the problem man " , he was not able to understand the problem and he have zero customer service attitude , till now my problem is not solved , money was already debited to my card and my reservation is for today and I tried to call there call center again many times but they are not even answering my calls which is totally strange for a call cneter related to a service company ......


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