Otel.com Complaint

Otel.com Complaint


Worst Ever .. Don't book with them - OTEL.COM

This is the worst company ever dealt with in my entire life. either they are really idiots or pretend to be so. i contacted the hotel on the day of arrival and they told me the booking is made for an apartment in different building and I'm 100% sure I had chosen Hotel which is been confirmed in my account not residence there were two options there. the craziest thing that they on purpose started ignoring my chat requests and tickets because they knew there were only few hours to check in and I had no choice or non-refunded. and 1 minute after check in the other place. they replied solved and closed!! customer experience specialist!! really funny. the biggest mistake I have ever had.

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