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Otel.com Complaint - Otel.com Ruined My Vacation
Otel.com Complaint

Otel.com Complaint


Otel.com Ruined My Vacation

I booked a hotel through Otel.com for Amsterdam, my credit card was charged and I received a confirmation from them. When I arrived at the hotel, they could not find my reservation and had no rooms available as it was a busy season. Apparently, Otel.com took my money, but did not actually make the reservation with the hotel.I had to book another hotel outside of the city with a much lower star rating at a much higher rate. Otel.com took no responsibility and did not try to help me book another room when I called from Amsterdam. They eventually credited me for the original booking, but refuse to pay me the difference I had to pay for the last minute hotel I had to book.

Their customer service is in Turkey and takes about a month to respond to one inquiry. They offered me 10% off my next booking. I WILL NEVER BOOK THROUGH THEM AGAIN.

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