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Otel.com Complaint - Otel quote error - Cancelled Booking Request - Hotel Room
Otel.com Complaint

Otel.com Complaint

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Otel quote error - Cancelled Booking Request - Hotel Room


This review has been resolved or replied to by this company.
I booked a hotel in Vancouver through Otel.com , paid in full and received a booking confirmation. More than a week later and Otel emailed to advise that the room price was actually incorrect, and wanted me to pay the difference which was an extra $300!! The advice came from a 'no-reply' email so I could not even respond to them. Not only that, they provided no details on how to finalise the bill, presuming we did want to go ahead with it.

I have not heard of this happening before and would think that a business should be accountable for their errors. In every other industry, pricing errors are not pushed onto the customer.

I have sent them an email but have not heard a response.

Avoid Otel at all costs.


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Comments


OtelcomStaff says: (6 years ago)
 0
Hi siclinc

Thank you for your post and first please accept my most sincere apologies for this issue. Can I kindly ask for your booking tracking number as I should like to have the chance to look into this and get back to you.

Caroline
Community Manager
caroline@otel.com






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