Otel.com Support Tickets All Reviews

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Otel.com Reviews

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  • Hotel complaint

    your site allowed me to cancel a non-refundable booking (above). then i was told it was cancelled and YOU KEEP THE MONEY. can you please re-instate the booking?????? i called the hotel directly and they re-booked for me at a much higher rate and i have to pay the entire cost since you did the booking and they don't have any record of payment. this does not seem fair. is it too much to ask that you RE-INSTATE?????? IT IS CALLED COMMON COURTESY. either that or you are thieves. please respond ASAP. EMAIL IS BEBOSTONSTRONG43@GMAIL.COM More...
  • Wrong booking

    I searched up for hotel for two nights. The search results came up with hotels. I selected a hotel that was listed and made a booking. But i received the booking for wrong dates. I noticed this couple of days later and called them. Even though the booking was for 20 days later, they said it is non-refundable and can not be cancelled even after the customer service person agreed that there was a glitch in their system. Total rip off. Their customer service is horrible. Never get immediate response. I have tried contacting customer service so many times. I was asked to create ticket and... More...
  • Customer Service/Booking Error

    There was an error in my booking (OD-85923395) at the Westgate Las Vegas Resort & Casino Hotel. As per my booking voucher I was to be booked November 11,2014 to November 15, 2014. I was informed that my booking was given to them for November 5-8 instead and was a no show. I spent 25 minutes on the phone around 10pm on my arrival date waiting to talk to someone and was instead hung up on, after calling again I spoke to someone after about 15 minutes, the representative then put me on hold again before I could protest leaving me for almost another 10 minutes before answering again. I... More...
  • Hotel Reservation

    I booked at Ohan Waikiki West from 10th to 19th April 2014. I have an email from Otel.com confirming the reservation. But, when I contacted the hotel to ask about some construction work happening across the street, they tell me they cannot find my reservation! Please help ASAP. This is supposed to be my honeymoon and I do not want it ruined. More...
  • Urgeng price matter

    Hello, Can you please explain from which web site/partner do you get your rates that you use on your web sites? Your website rates are the lowest for no reason for all of our hotel chain hotels – Tallink City, Tallink Spa and Conference, Tallink Express, Tallink Pirita Spa and Tallink Riga hotel. Please could you answer to this email in 3 working days, thank you! Thank you in advance! Best regards, Heli Raun Revenue Manager | Tallink Hotels Mob: +372 580 46185 Phone: +372 611 8849 heli.raun@tallink.ee | www.tallinkhotels.com Tallink City Hotel | Tallink... More...
  • Reservation not received - OX-02017034

    Hi Caroline, I made a reservation this morning (Confirmation Number - OX-02017034), but I tried to get in touch with the hotel to list some preferences and i was told that there is no booking under my name. I tried logging on to my account at otel.com based on the password i was sent by email but could not do so. I also tried calling the customer service number but after 20 mins of waiting there was no answer. Please help - I am travelling with 2 kids and need to have this resolved asap. Thanks. Harshad Gupta. More...
  • No confirmation for booking - rude staff

    I have booked a hotel in Zürich today. After I submitted my credit card information and pressed the submit button I got redirected to the homepage. After that I did not receive a confirmation email. I called the US number and got the most unfriendly woman that told me to wait 24 hours. Well I am booking a hotel for next week so time is literally money. Plus I have never experienced that you do not get a confirmation right away. I asked the woman to check at least if they received the data and she got annoyed with me and told me again to wait 24 hours. I have never experienced something... More...
  • Booking Tracking Number: OH-35290550

    This ticket has been resolved or replied to by this company. I recieved confirmation for my reservation which has been payed for in full. Two days after recieving this confirmation, Otel.com's fraud department emailed me requesting copies of my passport, bank card and bank statements as they need to verify my identity.. I was shocked that a booking company was requesting such information. Sounded like a scam to me. So I ignored. The next day I receive an email that my reservation has been cancelled and my money should be refunded. 1- if they had any doubts about any fraudulent activity, shouldn't they have questioned it BEFORE charging my... More...
  • Otel.com ref #OSEF6497

    copy of email sent to metglobal and otel.com I live in Edinburgh Scotland and travelled in a group with 7 other young females, to Brentwood, Essex. We travelled with very limited cash which was why we booked and paid for our accommodation upfront with Otel.com. After arriving at the hotel we were advised that there were no rooms reserved for us. The Holiday Inn, Brentwood, which we had confirmation to advise this had been successfully booked and paid for, tried to contact Otel.com via the telephone number on the booking form provided by Otel.com however this number was unobtainable.... More...
  • Booking of otel.com

    Confirmation of booking and email received from otel.com for the Body Holiday/Le Sport in St. Lucia but absolutely no rooms available and Le Sport produced evidence this correspondence given to otel.com on Jan. 15. A copy was given to me. This has resulted in no planned vacation to the destination we flew to, with no rooms available. More...
  • Re: My Booking

    I had booked at Otel.com for a Hotel called H10 Ocean and Turquese in Mexico . My tracking number is Booking Tracking Number: OI-19885618. I received a email today saying they were relocating me to another hotel.This is what the email read below .I am copying it to you.Also I want to mention to you that I called the Hotel directly twice and they confirmed I have a booking ??Please help me out with this situation.I have booked this hotel because I am taking my elderly parents there for there last vacation and meeting other friends there to celebrate there 65th wedding anniversary.I am... More...
  • Travel charge review

    I was charged a $27 foreign transaction fee for local travel. I agreed to pay international transaction fees from my credit card company when applicable but had no warning my charge would be processed in Turkey for local travel within the US since the call center number started with 1-888 and this was not disclosed anywhere to be found until after the charge was completed. More...


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