Otel.com Complaint
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Otel.com: The worst ever!
I made a booking to El Cortez hotel in Las Vegas from from 17th - August 1st 2015 (15 nights) through otel.com , which charged my credit card for the whole period (it took them a few minutes to do that!). During the booking process nothing was mentioned regarding a resort fee that must be paid at the hotel separately. Only when I received the reservation voucher [O1-15132895] that I came to learn about this so-called resort fee.
When I arrived at the hotel after a long exhausting flight from Egypt (almost 24 hours) to Las Vegas, I was told at the front desk that according to the hotel's policy no reservations that exceed one week are accepted, and accordingly my second week was declined and I had to pay for the second week directly at the hotel ( the resort and insurance fees!).
I reported the issue to otel.com and after exchanging emails they asked me to send them an invoice indicating the overcharge I paid at the hotel and in that email they wrote: "We will be refunding that accommodation amount which you have been charged at the hotel." But when I sent them the requested invoice, I got a reply saying: "We have received your receipt. We are investigating the issue with hotel supplier, related department and hotel . It can take a some time. Please allow us time to get quick solution."
Ever since that last email, I haven't heard from them and nothing seems to be happening.
Of course, I will not let them get away with it.
When I arrived at the hotel after a long exhausting flight from Egypt (almost 24 hours) to Las Vegas, I was told at the front desk that according to the hotel's policy no reservations that exceed one week are accepted, and accordingly my second week was declined and I had to pay for the second week directly at the hotel ( the resort and insurance fees!).
I reported the issue to otel.com and after exchanging emails they asked me to send them an invoice indicating the overcharge I paid at the hotel and in that email they wrote: "We will be refunding that accommodation amount which you have been charged at the hotel." But when I sent them the requested invoice, I got a reply saying: "We have received your receipt. We are investigating the issue with hotel supplier, related department and hotel . It can take a some time. Please allow us time to get quick solution."
Ever since that last email, I haven't heard from them and nothing seems to be happening.
Of course, I will not let them get away with it.
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